Automated System for Restaurant Services

Liva Deksne, Arturs Kempelis, Toms Sniedzins, Armands Kozlovskis


The study proposes a smart restaurant system and analyses its benefits to be able to determine system potential advantages in restaurants. Service time is one of the main criteria that can be improved to enhance the speed of the customer service as well as to increase the number of restaurant visitors. To develop the system, solutions found in scientific literature, software and their different architectures are analysed. It has been found out that it is possible to decrease the average restaurant service load time by 52.76 %. Two hypotheses have been proposed for further research in order to determine how a smart restaurant service system can increase chef’s efficiency and how the use of different algorithms can decrease chef’s workload during peak hours.


Digital restaurant service system; digitization of restaurants; digitalized restaurant order processing; restaurant automation

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DOI: 10.7250/itms-2021-0003


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